Shipping and return

We offer free delivery worldwide. Your jewellery will be shipped within 5 working days from your order date. 

Shipping within the UK is tax free. For other regions, customs in your country will work with you directly to collect any relevant tax and duty. 

Our jewellery is individually made. We closely work with our craftsman to ensure the highest standard. Whilst we hope that you will love our jewellery, you are able to return your jewellery if you are not satisfied with them. Creations that have been personalised or modified cannot be returned or exchanged.

To initiate the return process, you will need to email contactus@juvetti.com within 14 days of the delivery confirmation date. The product must then be returned within 14 days upon your return confirmation, in its original box and with all accessories and documents originally included in the delivery package. All jewellery returned must be unworn and in pristine condition for your return to be processed. All the pieces sent back to us will be subject to assessment before refunds can be processed. Return cost will be deducted from the refund amount unless the return is due to an originally faulty product.

For more information, please email us at contactus@juvetti.com.