Answers to the questions we're asked most. Can't find yours? Chat, call, WhatsApp or email us: details are at the foot of this page.
Orders and delivery
How long will my order take to arrive?
Delivery is free worldwide. When your order is dispatched depends on the piece:
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Ready to ship: dispatched the next working day.
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Made to order: dispatched within 4–6 weeks.
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Lab-grown diamonds: dispatched within 14 days, with the diamond's grading certificate.
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Diamonds set in our settings (ring, pendant or earrings): about 6 weeks from your order.
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Bespoke designs: usually 4–6 weeks from design approval.
Each piece's page shows the dispatch date for the option you choose. UK delivery takes 1–2 working days. Delivery times by country
I need it by a certain date. Can you help?
Yes. Tell us the date before you order and we'll do our best to meet it. A same-day courier is available within Central London, and pieces marked Ready to ship are dispatched the next working day.
Can I collect my order?
Yes. You can collect from our London store on Marylebone Lane, or use 24-hour pick-up at our Liverpool Street counter. In the US, order pick-up at our Boston location is by appointment.
Returns and exchanges
Can I return my jewellery?
Yes. You can return jewellery, loose diamonds and gemstones within 30 days of delivery for a full refund. Email contactus@juvetti.com with your order number and we'll send you a prepaid return label. Please return it unworn, in its original condition and packaging, with any certificate.
Refunds go back to your original payment method within 7 days of us receiving your return. Returns in full
Is there anything you can't take back?
Bespoke designs, and pieces we've engraved, personalised or altered for you.
Do you extend returns for Christmas?
Yes. Orders placed between 1 November and 15 December 2026 can be returned until 15 January 2027, or within 30 days of delivery if that is later.
What if there's a fault?
Email us with your order number and photos. We'll inspect it and put it right with a repair, replacement or refund. This doesn't cover damage from accidents, misuse, normal wear, or work done by another jeweller.
Sizing
How do I find my ring size?
Wrap a thin strip of paper or non-stretch string around the base of your finger, snug but not tight, mark where the ends meet and measure the length in millimetres. Then match it on our ring size chart, which shows UK, US, EU and Japanese sizes. Measure at the end of the day, when your fingers are at their largest.
What if the ring doesn't fit?
Ring resizing is free within 60 days of delivery. Email contactus@juvetti.com with your order number to arrange it.
How long are your necklace chains?
The chain length is listed in each necklace's details. If you'd like a different length, email contactus@juvetti.com before you order.
How big will the gemstone look?
Our gemstone size guide compares the stone sizes we offer.
Engraving and bespoke
Can you engrave my piece?
Yes. Engraving is complimentary on all made-to-order pieces. Please note that engraved pieces can't be returned.
Can you change a design or make something bespoke?
Yes. We can change the gemstone, metal, finish or design details, or create a fully bespoke piece. Bespoke designs usually take 4–6 weeks from design approval. Email contactus@juvetti.com to start.
Gemstones and metals
Are the gemstones and diamonds real?
Yes. They are lab-grown, with the same chemical make-up as mined stones. Our coloured gemstones are hand-selected for colour, cut and clarity, with no eye-visible inclusions. Our diamonds are D–F colour and VS clarity. Our gems and jewellery
Do your diamonds come with a certificate?
Diamonds of 0.5 carats and above come with an IGI or GIA certificate. How we grade diamonds and gemstones
Which metals can I choose?
Gold vermeil (recycled sterling silver, plated in gold), or 9K, 14K or 18K solid gold, all recycled. Most designs come in yellow or white gold, and some in rose gold too; choose the material on each piece's page. All UK solid gold orders are hallmarked by the Assay Office.
Warranty and care
Is my jewellery covered by a warranty?
Every piece has a 1-year warranty from delivery, covering manufacturing defects, gemstone setting faults and clasp or chain issues due to workmanship. Damage from misuse, accidental impact or unauthorised alterations isn't covered.
What is lifetime service?
We offer lifetime servicing: cleaning and polishing, prong tightening and setting checks, replating for vermeil, and general repairs. After the warranty period there is a modest fee, typically £20–£50, and we always share a quote for your approval first. Warranty and lifetime service
How do I look after my jewellery?
See our jewellery care guide.
Payment
How can I pay?
We accept major cards, Apple Pay, Google Pay and Shop Pay. Klarna and Clearpay are available at checkout, so you can spread the cost.
Visit and contact
Can I see the jewellery in person?
Yes. Our London store is at 49 Marylebone Lane, London W1U 2NT, and walk-ins are welcome: Monday–Saturday 10:30–19:00, Sunday 11:30–18:00. In Boston, private viewings are by appointment. Visit our store
Can I book a video appointment?
Yes. A jewellery specialist can show you pieces up close and help you choose. Make a virtual appointment
