We offer free delivery worldwide on every order.
When your order is dispatched
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Ready-to-ship jewellery: dispatched the next working day. Same-day courier is available within Central London.
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Made-to-order jewellery: dispatched within 4–6 weeks.
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Lab-grown diamonds: dispatched within 14 days, with the diamond’s grading certificate. The dispatch date is shown on each diamond’s page.
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Diamonds set in our settings (ring, pendant or earrings): estimated dispatch about 6 weeks from your order.
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Bespoke designs: usually 4–6 weeks from design approval.
If you have a specific date in mind, please let us know and we will do our best to accommodate it.
Returns
You can return jewellery, loose diamonds and gemstones within 30 days of delivery for a full refund, except for the items listed below. Email contactus@juvetti.com with your order number and we’ll send you a prepaid return label.
🎁 Christmas returns: orders placed between 1 November and 15 December 2026 can be returned until 15 January 2027, or within 30 days of delivery if that is later. Email us by then to start your return.
Please return it unworn, in its original condition and packaging, with any certificate. If a piece comes back worn or damaged, we may reduce the refund to reflect this.
What we can’t take back: bespoke designs, and pieces we’ve engraved, personalised or altered for you.
If there’s a fault: if your piece has a fault in our workmanship or materials, email us with your order number and photos. We’ll inspect it and put it right with a repair, replacement or refund. This doesn’t cover damage from accidents, misuse, normal wear, or work done by another jeweller.
Refunds go back to your original payment method within 7 days of us receiving your return.
Resizing and care: free ring resizing within 60 days of delivery. For cleaning, servicing and repairs, see our 1-Year Warranty & Lifetime Service.
Estimated delivery times 🌍
(Economy = our standard free delivery option)
🇬🇧 United Kingdom
- Standard: 1–2 working days
- Same-day courier: available in Central London
🇩🇪 Germany, 🇫🇷 France & 🇪🇺 other Europe
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Major cities: Economy (free) 3–7 days, Express 1–2 days
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Other destinations: 3–7 days
🇺🇸 United States
Shipped from London, duties included. US import duties and taxes are already included in our prices, so there is nothing to pay on arrival.
Free returns to our US address, so there’s no international postage.
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Major cities (e.g. New York, Los Angeles): Economy (free) ~4 days, Express next day
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Other destinations: 4–6 days
🇨🇦 Canada
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Major cities (e.g. Toronto, Vancouver): Economy (free) 4–6 days, Express 1–2 days
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Other destinations: up to 9 days
🇦🇺 Australia
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Major cities (e.g. Sydney, Melbourne, Perth): Economy (free) 4–9 days, Express ~3 days
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Other destinations: may take slightly longer
🇦🇪 United Arab Emirates
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Major cities (e.g. Dubai, Abu Dhabi): Economy (free) 4–6 days, Express 2–3 days
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Wider Middle East (e.g. Saudi Arabia, Qatar): 3–5 days
🇯🇵 Japan
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Major cities (e.g. Tokyo, Osaka): Economy (free) 5–7 days, Express 3–4 days
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Other destinations: up to 7 days
🇸🇬 Singapore & 🇭🇰 Hong Kong
- Economy (free) 4–6 days, Express 2–3 days
🇨🇳 China
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Major cities (e.g. Beijing, Shanghai): Economy (free) 6–8 days, Express 3–4 days
🇮🇳 India
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Major cities (e.g. Delhi, Mumbai): Economy (free) 6–9 days, Express 3–4 days
🇿🇦 South Africa
- Economy (free) 6–10 days, Express 3–5 days
Please contact us at contactus@juvetti.com for countries not listed here.
